Effective Date: 01/01/2024

Pinch Agency Ltd (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect personal information obtained from clients, website visitors, and other stakeholders. By using our services or visiting our website at https://atapinch.co.uk, you agree to the terms of this Privacy Policy.

Information We Collect

We collect different types of information to help us provide and improve our services.

Personal Information

We may collect personally identifiable information (“Personal Information”) that you voluntarily provide to us. This may include:

Name

  • Email address
  • Phone number
  • Company name and position
  • Billing information (where applicable)

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

  • IP address
  • Browser type and settings
  • Operating system
  • Pages visited and actions taken on our website
  • Device type and identifiers

We may use cookies and similar tracking technologies to collect this information (see Section 7 on Cookies).

Information from Third Parties

We may receive information about you from third parties if you use services that interact with us, such as LinkedIn or other social media platforms.

How We Use Your Information

We use your information for the following purposes:

  • To Provide Our Services: Including project updates, consultations, and support for our design, development, and consulting services.
  • To Improve Our Services: Using feedback to enhance our offerings and ensure high-quality results for our clients.
  • To Process Payments: Collecting and processing payments for services rendered.
  • To Communicate with You: Responding to inquiries, sending project updates, promotional information, and other necessary communication.
  • To Conduct Marketing and Business Development: Sending relevant information about our services, events, or industry insights.
  • To Maintain Security: Protecting our business, website, and users from unauthorised access, security breaches, or other threats.

Sharing and Disclosure of Your Information

We may share your information in the following ways:

  • With Service Providers: Third-party vendors may assist us with services such as payment processing, data analysis, and marketing efforts. They are authorised to use your information only as necessary to provide services on our behalf.
  • With Your Consent: We may share your information with third parties if you provide explicit consent for us to do so.
  • For Legal Compliance: If required by law, regulation, legal process, or government request, we may disclose your information to the authorities.
  • For Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, we may transfer your information as part of the transaction.

Data Retention

We retain Personal Information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymise it.

Your Data Protection Rights

If you are located in the UK, EU, or other regions with data protection laws, you have specific rights regarding your Personal Information. These rights may include:

  • Access: Request a copy of the Personal Information we hold about you.
  • Correction: Request that we correct inaccurate or incomplete information.
  • Deletion: Request the deletion of your Personal Information.
  • Restriction: Request that we restrict the processing of your Personal Information.
  • Objection: Object to processing based on legitimate interests or direct marketing.
  • Data Portability: Request the transfer of your Personal Information to another organisation.

To exercise these rights, please contact us at [email address]. We may request verification of your identity before processing your request.

Security

We implement reasonable security measures to protect your information from unauthorised access, use, or disclosure. However, no data transmission over the internet or electronic storage method is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website to enhance your experience and gather information about visitor activity. Cookies are small data files stored on your device. You can adjust your browser settings to reject cookies or notify you when cookies are being sent, though this may affect the functionality of our website.

Types of cookies we may use include:

  • Essential Cookies: Necessary for the website to function.
  • Performance Cookies: Track website usage to help improve our site.
  • Functional Cookies: Remember your preferences and enhance your experience.
  • Marketing Cookies: Track visitor activity for promotional purposes.

For detailed information on cookies, please refer to our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to any third-party websites or services. We are not responsible for the content, privacy, or security practices of these sites. We encourage you to review the privacy policies of any third-party websites you visit.

Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children under 18. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on our website and updating the effective date at the top of this page.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Pinch Agency Ltd

Address: 883 Barlow Moor Road, Manchester, M21 8AE

Email: privacy@pinch.team

Phone: 0161 706 0991